Twinnie Lai

Tel:      +852 2573 7770

After graduating in 2006, Twinnie had a brief spell in office administration before joining the group in the summer of 2007.

By demonstrating an aptitude for personal organisation and problem-solving, Twinnie’s role has significantly expanded through successive promotions to reflect her growing skill set to include client account management and claims team supervisory and survey management responsibilities.

Twinnie’s expertise includes handling high-volume and complex marine cargo claims; freight forwarder liability claims; stock throughput and local risk management assessments; managing survey operations and co-ordinating casualty and catastrophic events investigations.

Twinnie is an effective written and oral communicator in Cantonese, Mandarin and English